Welcome to urbn smith. These Terms and Conditions govern your access to and use of our website and services, including communication through WhatsApp via our API integration. By using our site or contacting us via WhatsApp, you agree to be bound by these terms.
We are a furniture manufacturing company specializing in:
By clicking the WhatsApp link or button on our website, you consent to:
Product prices are listed in [Currency] and may vary based on customization and raw material costs. Quotations via WhatsApp are valid for 2 weeks. Orders require a 50% advance, with the remaining due before dispatch or on delivery. Timelines are estimated and may vary.
Custom orders follow agreed specs confirmed via email/WhatsApp. Changes after confirmation may cause delays or additional costs. Epoxy and ceramic finishes may vary slightly—this is not considered a defect.
Shipping costs, methods, and timelines will be confirmed during ordering. We are not responsible for delays due to third-party couriers or external factors. Inspect items upon delivery. Damage must be reported within 48 hours with photos.
Custom or made-to-order items are non-refundable except for damages or defects. Production-started orders can't be canceled. For eligible returns, items must be unused and in original packaging.
All products include a 1-year warranty for manufacturing defects. This does not cover misuse, moisture damage, or cleaning damage.
All designs, logos, and content on our site and WhatsApp messages are property of URBN SMITH. Unauthorized use is prohibited.
We are not liable for indirect or consequential damages. Total liability is limited to the value of the purchased product.
These terms are governed by the laws of India. Disputes will be resolved in the jurisdiction of Thrissur.
We may update these terms anytime. The latest version will always be available on our website.
📧 Email: urbnsmith@gmail.com
📞 Phone: 9526008881