Privacy Policy

1. Introduction

At urbn smith, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or contact us via WhatsApp.

By using our services or interacting with us through WhatsApp, you agree to the terms of this policy.

2. Information We Collect

a. Personal Information

• Full name
• Mobile number
• Email address
• Shipping address
• WhatsApp contact information

• Product preferences or customization details
• Communication history (quotes, order confirmations, support)
• Payment status and transaction details (not including full card or bank information)

• IP address
• Device/browser type
• Interaction data on our website (via cookies, if used)

3. How We Collect Information

We collect information through the following methods:

• Direct input on our website (contact forms, quote requests)
• WhatsApp API communication when you click the WhatsApp button or link
• Emails or phone calls for support or inquiries
• Cookies and analytics tools (for website performance monitoring)

4. How We Use Your Information

Your data is used for:

• Responding to inquiries and providing customer support
• Processing product orders, customizations, and delivery
• Sending quotations, invoices, and transaction updates
• Communicating via WhatsApp (quotes, product info, updates, promotions)
• Improving our services and website experience
• Complying with legal obligations

5. WhatsApp Integration

By initiating a chat with us through WhatsApp, you agree to share your contact details with us for communication purposes.
We will never use your WhatsApp data for spamming.

You can opt out of promotional messages anytime by replying "STOP."
Conversations may be stored securely for order tracking and customer service.

6. Data Sharing and Third Parties

We do not sell, trade, or rent your personal data.
We may share your information only with:

• Logistics and courier partners (for delivery purposes)
• Payment gateways or accounting platforms (for billing)
• IT or customer service vendors under confidentiality agreements

7. Data Storage and Security

We implement reasonable security measures to protect your data against unauthorized access, disclosure, or alteration. However, no online transmission is 100% secure.
Data is retained only as long as necessary to fulfill the purposes stated or comply with applicable laws.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your information
• Withdraw consent for marketing or WhatsApp communication
• Lodge a complaint with a data protection authority (if applicable in your country)

9. Cookies Policy (if applicable)

Our website may use cookies to enhance user experience and analyze traffic. You can control cookie preferences in your browser settings.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
📧 Email: urbnsmith@gmail.com
📞 Phone: 9526008881